Medical Insurance Guide

Step 2

What to have ready for our call

When our patient coordinator calls you, they will ask for a few details from your medical insurance card and read each one back to you. Having your card in hand makes the call quick.

From your card

Front of a sample medical insurance card, with the plan name, member ID, and member name marked 1 to 3 FRONT Sample Health Plan PPO · Medical MEMBER ID XYZ 123456789 MEMBER NAME JANE A SAMPLE GROUP 00012 1 2 3 Back of a sample medical insurance card, with the provider-services phone number marked 4 BACK MEMBER SERVICES 1-800-555-0100 PROVIDERS CALL 1-800-555-0199 4
  1. Plan name and insurance company. Usually the largest words on the front.
  2. Member ID. Read it exactly as printed, letters included.
  3. Member name. If this is someone else (a spouse, for example), we also need their date of birth.
  4. Provider-services number on the back. This is the line our office calls, often labeled "Providers" or "Provider services".
A sample card for illustration. Yours will look different, but these four details appear on almost every medical insurance card.

If your tooth loss came from an accident or injury

  • The date of the injury
  • Whether any other insurance is involved, such as auto insurance, workers' compensation, or a liability claim

On the day of your visit

  • Your medical insurance card (we scan it at check-in)
  • A photo ID
  • A list of the medications you take
Your privacy: we will never ask you to text a photo of your insurance card. Text messages are not a safe place for a member ID. We take the details by phone and enter them directly into your secure patient record.

See if you’re a candidate

Takes about a minute · No obligation

Please note: routine dental implants are not a Medicaid or Medicare benefit and are primarily paid out-of-pocket or through third-party financing. If you have a credit score below 650, no co-signer, and require financing, we likely cannot help. Tooth loss with a medical cause may be different — see our medical insurance page.